Shipping Policy

Shipping Policy:

Thank you for shopping at Murtiart.shop! We want to ensure that you receive your order in a timely manner. This Shipping Policy outlines important information about our shipping process and options.

  1. Processing Time: a. We strive to process and ship orders within 7 business days, excluding weekends and holidays. b. Please note that order processing may be subject to delays during peak seasons or due to unforeseen circumstances. We appreciate your understanding and patience.
  2. Shipping Methods and Delivery Time: a. We offer various shipping methods, including standard and expedited shipping. b. The estimated delivery timeframes for each shipping method are as follows:
    • Standard Shipping: 5-10 business days
    • Expedited Shipping: 2-5 business days c. Please note that these are estimated delivery times and may vary depending on your location, shipping carrier, and any unforeseen circumstances beyond our control.
  3. Shipping Rates: a. Shipping rates are calculated based on the weight, dimensions, and destination of your order. b. The shipping cost will be displayed during the checkout process before you complete your purchase. c. We may offer free shipping promotions or discounts from time to time. Please refer to our website or promotional emails for more information.
  4. Order Tracking: a. Once your order is shipped, we will provide you with a tracking number via email or SMS (if provided). b. You can use the tracking number to track the status and location of your package on the shipping carrier’s website.
  5. International Shipping: a. We offer international shipping to select countries. Please note that additional customs duties, taxes, or fees may be imposed by your country’s customs authorities. b. The recipient is responsible for any additional charges associated with international shipments. c. Delivery times for international orders may vary and are subject to customs clearance processes.
  6. Address Accuracy: a. It is your responsibility to provide accurate and complete shipping information, including the correct shipping address and contact details. b. We are not responsible for any delays, misdelivery, or non-delivery caused by incorrect or incomplete shipping information provided by you.
  7. Order Modifications and Cancellations: a. Once an order is placed, modifications or cancellations may not be possible. Please review your order carefully before completing the checkout process. b. If you need assistance with an order modification or cancellation, please contact our customer support team as soon as possible. We will do our best to accommodate your request if the order has not been processed or shipped.
  8. Lost or Damaged Packages: a. We take great care in packaging and shipping your orders to ensure they arrive in good condition. b. In the rare event that your package is lost or damaged during transit, please contact our customer support team immediately. We will work with the shipping carrier to initiate a claim and resolve the issue.

If you have any questions or need further assistance regarding our Shipping Policy, please contact our customer support team at [insert contact email address]. We are here to help!

Shopping Cart